Global and SOOP Korea will be unified into a single platform.
To provide a better service environment and ensure stable operations, our services will be unified.
Accordingly, the payment and refund policies will be applied as follows.
⏳ Schedule
• Feb 12: Paid purchases (Gems, Subscriptions, Gift Subscriptions) will be discontinued.
• During March: Service migration and refund applications will close.
• April: Global revenue payout will be processed.
• During March: SOOP Global service will end.
All times are based on UTC 0.
💎 Service Transfer Notice
• Transfer application period: January 12 ~ during March
• A transfer can be done only once, and once completed, it cannot be canceled or withdrawn.
• Upon transfer, your Gems and items will be converted into forms usable on SOOP Korea. The conversion process may take up to one month.
• Monthly Subscriptions (auto-renewal products) will not be transferred. Billing will stop after February, and no additional charges will occur from March onward.
• After the transfer is completed, refunds cannot be issued for transferred data.
• Paid items converted (transferred) to SOOP Korea are also excluded from refunds.
🌈 Refund
• Refund application period: January 12 ~ during March
• Refunds will be issued via bank transfer or PayPal, and will be processed within 1–2 months from the date of request. (PayPal may not be available in certain countries.)
• Refund requests under USD 10 may be restricted due to transfer fees.
• Refunds can be requested for partially used products as well, and payments will be issued sequentially from May.
• Refunds may be restricted if policy violations such as abuse or abnormal purchases are detected.
• Additional information may be requested if necessary.
• A refund completion notice will be sent via SOOP Global 1:1 DM and email.
🎁 Streamer Revenue and Payout
• Gift Donations:Available through March
• Advertisement Feature: Operated through March
• Monetization Application: Available through March
• Revenue earned during the March will be paid out in April.
• Accounts that do not submit a cash-out request will be excluded from payout, and the earned revenue will be forfeited.
✨Notes
• Items from accounts that have not completed transfer or refund during March will be automatically forfeited.
• Transfers can be done only once per account, and no auto-renewal or additional charges will occur after the transfer.
• Accounts that do not apply for transfer or refund during March will be processed as follows after service termination:
- Gems: All remaining Gems will be forfeited at the time of service termination.
- Subscription Products:
Monthly Subscriptions – Automatically canceled
Short-term Subscriptions – Remaining days will be forfeited
• If you do not proceed with a transfer or refund, recovery or refund will not be possible afterward.
• Refunds will be processed inclusive of bank transfer fees; however, the actual amount you receive cannot be guaranteed.
👉 [Request a Refund]-Korean Version]
👉 [Request a Refund – English Version]
👉 [Request a Refund – Thai Version]
👉 [Request a Refund – Traditional Chinese Version]
👉 [Request a Refund – Simplified Chinese Version]
FAQ
[Regarding Service Integration]
Q. When can I apply for account migration?
A. You can apply for account migration from January 12 ~ during March.
Migration can only be requested once, and once completed, it cannot be canceled or reprocessed.
Q. What data will be transferred if I apply for migration?
A. Your Gems, Subscriptions, Gift Subscriptions, and gift history will be transferred to your SOOP Korea account.
Q. What happens if I do not apply for migration or a refund?
A. If you do not apply for migration or a refund, your account will be handled as follows :
• Gems & Items: All will expire
• Subscription Products: Monthly subscriptions will be automatically canceled (final billing will occur until February 2026, with no further charges afterward) and Short-term subscriptions will expire with any remaining period forfeited
Q. After applying for migration, item balances appear differently on SOOP Global and SOOP Korea. Is this normal?
A. Yes, this is normal.
Once migration is requested, item balances on SOOP Global will be displayed as 0, and after administrator approval, Star Balloons and Basic Subscription Gift Vouchers will be issued on SOOP Korea.
Please note that there may be a timing gap in item display.
Q. Will my account remain usable after migrating to SOOP Korea?
A. Yes. If migration is completed, you can log in and use SOOP Korea with the migrated account.
However, Global accounts that are not migrated will be automatically deleted.
[Payments, Sales Suspension, and Refunds]
Q. When will payments be blocked?
A. All paid purchases (Gems, Subscriptions, Gift Subscriptions) on SOOP Global will be suspended starting February 12, 2026.
Q. Until when can I request a refund?
A. Refund requests can be submitted from January 12 ~ during March, 2026.
Refunds will not be available after this period.
Q. How do I apply for a refund?
A. Please follow the steps below:
1. Click [Request a Refund]
2. Enter the required information:
• Order / Transaction Identifier: Order number, transaction ID, email address
• Applicant Verification: Payer’s legal name, Channel ID
• Payment Details: Payment method (card, PayPal, etc.), payment date, currency, amount (local / KRW)
• Refund Amount & Reason: Requested refund amount and a brief explanation
• Refund Method: Original payment method recommended, or alternative method (bank account / PayPal email)
• Consent: Agreement for identity verification and personal data processing
Q. When will refunds be issued?
A. Refunds will be processed sequentially starting in May 2026.
Q. What refund methods are supported?
A. Refunds will be issued via bank transfer or PayPal.
Refunds cannot be processed back to cards or store points.
Q. Can partially used products be refunded?
A. Yes. Partially used products are eligible for refunds.
However, refund requests under USD 10 may be excluded due to transfer fees.
Q. What happens if abnormal or illegal payment activity is detected?
A. Refunds may be restricted or denied if fraudulent use, duplicate payments, or abnormal transactions are identified.
Q. When will additional information be requested?
A. If submitted information is insufficient or requires verification, we may request additional details.
Requests will be sent to the email address used for the refund application and must be answered within the specified period.
Q. I made a payment after submitting a migration request. Can it be migrated as well?
A. No. Migration can only be requested once.
Any purchases made after migration completion are not eligible for migration and must be handled via refund requests.
Q. What happens if I apply for both refund and migration?
A. If both are requested, migration will be processed first.
Items successfully migrated are not eligible for refunds, so please proceed with caution.
Q. How will I be notified once my refund is completed?
A. Refund completion will be notified via the email address registered during the refund request.
[Streamer Revenue & Payout]
Q. When will streamer revenue be paid out?
A. Global revenue generated until the end of March will be paid out in April.
Payouts will only be processed if total earnings exceed USD 100, in accordance with existing monetization policies.
Q. What happens if I do not apply for monetization?
A. Accounts that do not complete monetization applications will be automatically deleted and excluded from payout processing.
Q. Until when will advertising features be available?
A. Advertising will remain active until mid- March.
All ad revenue generated will be included in the April payout.
Additional Inquiries
For further questions regarding migration or refunds, please contact us via [Contact Us].