If abnormal login attempts are detected on your account, the system may apply a protection/lock to secure your account. This can be unlocked after identity verification.

[Examples of Protection/Lock]

-A large number of login attempts within a short period
-Multiple login attempts with incorrect passwords
-Multiple attempts using unregistered accounts

[How to Unlock]
STEP 1: An identity verification window will appear when you attempt to log in
STEP 2: Complete verification using a mobile phone or simple authentication certificate under the account holder’s name

To keep your account secure, we recommend regularly changing your password and setting up a secondary password.
If you are unable to complete verification even after following the steps above, please contact Customer Support.

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