Current Policy:

At present, all video content is saved without any limitation on storage duration. Users can store their VODs indefinitely without any restrictions.

Future Changes:

We are planning to develop and implement a new video storage policy shortly. This new policy will help us manage storage resources more effectively, ensure the sustainability of our service, and maintain a high level of performance and user experience.

Potential Changes:

• Storage Duration Limits: Introducing limits on how long videos are stored 
• Tiered Storage Plans: Offering different storage limits based on viewership

Implementation Timeline:

The exact date of the new policy's implementation has not been finalized. We will provide ample notice to all users before any changes take effect.

Impact on Existing Videos:

We will communicate any changes to the storage policy and provide guidelines on how existing videos will be handled. Users will be given sufficient time to download or back up their content if necessary.

Additional Information:

For more details or questions about the upcoming changes, please contact our support team through our website or email us at globalsupport@sooplive.com. 

We appreciate your understanding and cooperation as we work towards enhancing our service. Stay tuned for further updates!