Refunds can be requested for remaining Star Balloons or items if the cancellation period has passed or after partial use.

[How to Request a Refund Directly]
PC → SOOP website → Log in → Profile (top right) → Star Balloon → Payment History (top right) → Re-enter password → Request Refund

If you are unable to submit a refund request directly, please contact customer support via phone or 1:1 inquiry using the format below:

[Refund Request Form]

• ID:
• Name:
• Contact Number:
• Payment Date:
• Payment Method:
• Refund Request Details:
• Bank Name:
• Account Number: (* Must be under the account holder’s name)

Refunds are processed twice a week (Tuesday and Thursday), and approved requests are usually completed by 8 PM.

• If the refund date falls on a public holiday, it may be processed on the next scheduled refund date or adjusted accordingly.

[Important Notes for Refunds]

• Refunds can only be issued to a bank account under the same name as the account holder
• A 10% refund fee applies to gift certificate (cash equivalent) refunds to prevent abuse
• If there are any issues with the refund, we will notify you
• Please refrain from using or recharging your account before the refund is completed
• Refund requests suspected of fraudulent payment or cash conversion may be suspended
• Please do not delete your account until the refund is completed
• If Star Balloons are used before the refund is processed, only the remaining balance can be refunded

[Customer Support]
TEL: 1688-7022
Hours: 9:00 AM – 2:00 AM