If a duplicate payment occurs due to a mistake or error during the payment process, you can either cancel it directly or request cancellation/refund through customer support.
- Request cancellation via Customer Support
[Refund Request Form]
- ID:
- Name:
- Contact Number:
- Payment Date:
- Payment Method:
- Bank Name & Account Number:
※ Please note that Star Balloons or stickers that have already been sent to a streamer (user) cannot be canceled or refunded.
- Cancel the payment directly
Log in → My Items → Payment History → Click the “Cancel” button on the right → Confirm cancellation
