Summary
- Purchased content is non-refundable, and any remaining revenue will not be paid out.
- Deleting your account will permanently remove all content and information associated with it. This includes channels, personal data, activity history, purchase and usage records, and other service histories.
- You can re-sign up with the same email address 180 days after deletion, but previous data will not be restored.
Payment & Refunds
Gems: You must use all of your purchased Gems before deleting the account.
Non-refundable subscriptions: Any subscriptions you have purchased and are currently using will not be refunded upon account deletion.
Auto-renewal products: Any automatically renewed items such as monthly subscriptions will be canceled once your account is deleted.
Revenue
Remaining revenue: Any remaining revenue will not be paid out after the deletion of your account.
Data to be Deleted
Upon deletion, the following data will be permanently erased:
All channels in your account: Every channel associated with your account will be removed.
All personal data: Any personal information stored in your account will be deleted.
Channel activities history and data: All records of activities and data related to your channels will be erased.
Purchase and usage history: Information about your purchases and usage patterns will be removed.
Other service history: Any other service-related data linked to your account will be deleted.
Re-joining SOOP
Sign-up restriction: You can sign up using the same email address in 180 days after deleting your previous account.
Data restoration: Data from your deleted account will not be restored if you decide to sign up again.
Where can I delete my account?
You can delete your account at My Account > Account Information
If you have any further questions or inquiries, please reach out to our support team.