For those experiencing issues with renewing your monthly subscription, here are some guidelines to help you understand the subscription grace period and possible reasons for renewal failures.

Grace Period for Payment

If you wish to continue your monthly subscription after a renewal failure, we offer a 7-day grace period from the last day of your subscription. You can make the necessary payment within this grace period to continue enjoying our services without interruption.

Possible Reasons for Renewal Failures

• Insufficient Balance: There may not be enough funds in your account to cover the subscription fee.

• Payment Limit Exceeded: You might have reached the transaction limit set by your bank or payment provider.

• Expired Payment Method: The card or payment method you have on file may have expired.

• Dynamic Currency Conversion (DCC) Blocked: DCC might be blocked by your payment provider, preventing international transactions.

• Global Payment Blocked: Your bank or payment provider may have blocked international payments for security reasons.

Please contact your payment provider to identify the possible reason for payment failures and how to fix the issue. 

If you have any further questions or need assistance, please do not hesitate to contact our support team.