What are push notifications on SOOP?
SOOP alerts you via push notifications when the streamers you follow go live, ensuring you don't miss any of their live streams.
Are you receiving delayed push notifications when you open your app?
If you're using an iPhone or iPad, and experiencing delays in receiving push notifications until you open the app, it could be due to the Background App Refresh settings on your device.
Are you not receiving any push notifications?
If you’ve missed your following streamer’s live stream content, it could be due to the Notification settings on your device.
Guidelines to Ensure Timely Push Notifications
1. Turn on Background App Refresh
For iOS devices, push notifications are generated and sent from your app while running in the background. If Background App Refresh is turned off, notifications will be delayed until you open the app.
Steps to enable Background App Refresh:
Open the Settings app on your iPhone or iPad.
Scroll down and tap on General.
Tap on Background App Refresh.
Ensure that Background App Refresh is turned on.
Scroll through the list of apps and make sure that SOOP is enabled.
* Note: If your device is in low power mode, the Background App Refresh settings may automatically be disabled.
2. Check Notification Settings
Ensure that notifications are enabled for SOOP.
Steps to enable notifications:
Open the Settings app on your iPhone or iPad.
Scroll down and tap on Notifications.
Find and tap on SOOP.
Make sure that Allow Notifications is turned on.
Customize the notification settings (e.g., alerts, sounds, badges) according to your preference.