Dear SOOP users,

We sincerely apologize for the live watching issues during December 26, 27.
The issue has been resolved, and we will continue monitoring to ensure it does not happen again.

Incident Details:
■ Date and Time: 2024/12/26 23:00 ~ 2024/12/27 02:10 (UTC+0)

■ Impact:
- Unable to watch live streams and experiencing severe loading

■ Cause: Media server issues

We deeply regret the inconvenience this may have caused and appreciate your understanding.

Regards, 
SOOP Support