Dear SOOP users,

We sincerely apologize for the server issue that occurred on January 1, 2025.

The problem has been resolved, and we are actively monitoring our systems to ensure this does not happen again.

 

Incident Details:
Date and Time: 2025/01/01 14:56 – 16:20 (UTC+0)

Impact: Buffering and severe loading during live streams

Cause: Media server issues

 

We deeply regret any inconvenience this may have caused and greatly appreciate your patience and understanding.

Regards, 
SOOP Support