We sincerely apologize for the server issue that occurred on January 15, 2025.
The problem has been resolved, and we are actively monitoring our systems to ensure this does not happen again.

Incident Details:
■ Date and Time: 2025/01/15 14:30 ~ 15:30 (UTC + 0)
                               2025/01/15 21:30 ~ 22:30 (UTC + 7)

■ Impact: Buffering and loading during live streams,  someone can't use over 360p

■ Cause: Thailand Network Issue

We deeply regret any inconvenience this may have caused and greatly appreciate your patience and understanding.

Regards, 
SOOP Support