We sincerely apologize for Viewer count display issue that occurred on February 07, 2025.
The issue has been resolved, and
we will continue monitoring to ensure it does not happen again.

Incident Details:
■ Date and Time: 2025/02/07 8:10 ~ 9:10 (UTC + 0)                                                 

■ Impact: Sudden fluctuations in live viewer count display.

■ Cause: Intermittent issue where viewer count data could not be brought from the server.

We deeply regret the inconvenience this may have caused and appreciate your understanding.

Regards, 
SOOP Support