Dear SOOP users,

We sincerely apologize for the server issue that occurred on Feb 16, 2025.
The issue has been resolved, and
we will continue monitoring to ensure it does not happen again.

Incident Details:
■ Date and Time: 2025/02/16 11:45 ~ 13:25 (UTC + 0)
                               2025/02/16 18:45 ~ 20:25 (UTC + 7)

■ Impact: Partly buffering and loading during live streams

■ Cause: Partial media server issue

We deeply regret the inconvenience this may have caused and appreciate your understanding.

Regards, 
SOOP Support