What is SNS social login?

SNS social login is a convenient login method that allows you to access SOOP easily without using a standard account.You can also link your ...

How can I get a password for my SNS account?

Passwords can be set for both domestic and overseas SNS-linked accounts using the methods below:[How to Set a Password]PC: Top right profile...

What should I do if I see the message “Your ID is being protected”?

If abnormal login attempts are detected on your account, the system may apply a protection/lock to secure your account. This can be unlocked...

What should I do if I see the message “Login failed”?

If you are seeing this message, it is highly likely that your IP address has been blocked due to abnormal login attempts detected on your ac...

How can I find my ID or password?

For overseas accounts, you can find your ID/password through email verification.Please follow the steps below to proceed with email verifica...

What does “Stay logged in” mean?

“Stay logged in” is a feature that allows you to remain logged in without having to enter your ID and password every time you access the ser...

What is a secondary password?

Please note that setting a secondary password may not be available overseas, and only the “Find Secondary Password” option may be displayed....

How can I delete my account?

To delete your account, you must proceed through identity verification using the following path:PC: Top right profile → Bottom of menu → My ...

What should I do if my channel and posts still remain after I withdraw my account?

Upon account deletion, your personal information and channel data will be removed.Please note that channel deletion may take approximately 1...

How can I sign up if I live overseas?

When signing up from overseas, you can register either through standard sign-up or SNS authentication.[Information Required for Standard Sig...

How can children under the age of 14 sign up?

For overseas users, those under the age of 14 are not allowed to sign up via standard registration or SNS accounts.

What should I do if I see the message “An account has already been verified”?

If you see the message “An account has already been verified. Please use the verified account to access the service” when attempting identit...

What happens if I use someone else’s identity for verification?

According to Article 37 of the Resident Registration Act, effective December 10, 2020, unauthorized use of another person’s resident registr...

How can I reactivate a dormant account?

If an account remains inactive for more than 2 years, it will be converted to a dormant status.Please note that after entering dormant statu...

What should I do if my account is compromised?

We understand that receiving an email for an account you did not create may have been concerning.Currently, email verification is required d...

What should I do if I find an account that I did not sign up for?

If you find an account that you did not sign up for, it may be a case of account misuse.You can delete the account by verifying your identit...

What should I do if I receive an email I did not request?

We understand that you may have been surprised to receive emails regarding sign-up or payment details through your email address.If you rece...

How can I change my personal information?

You can update your personal information through the “Edit My Info” menu.[Edit My Info]PC: Top right profile → Bottom of menu → My Info → Ed...

What should I do if my messaging feature is restricted?

If prohibited words are used in messages or the messaging feature is abused in violation of service policies, the messaging function may be ...

How can I change my name after a legal name change?

After a legal name change, the name on your account cannot be updated directly.Please contact Customer Support with your newly issued ID ref...