What is the Virtual Assistant gift notification range setting?

The Virtual Assistant gift notification range setting allows you to configure specific quantities and “above a certain amount” options.[Gene...

How can I change the theme of the Virtual Assistant source?

A total of 26 themes are available across all sources, including new themes.Please note that when you change the theme, the settings will be...

How can I change the language on the Virtual Assistant settings page?

The language on the Virtual Assistant settings page can be set to Korean, English, Thai, or Chinese (Traditional/Simplified).Please select y...

How can I change the chat alignment in the Virtual Assistant?

The chat alignment in the Virtual Assistant can be set to either left or right.Please select your preferred alignment.[How to Change Chat Al...

How can I change the image/text layout of gift notifications in the Virtual Assistant?

You can change the layout of the image and text in Virtual Assistant gift notifications to choose how they are displayed.Please select your ...

How can I set the signature sound for gift notifications in the Virtual Assistant?

The signature sound for Virtual Assistant gift notifications can be set by choosing from recording, file upload, or an external link.The opt...

What is a virtual camera?

A virtual camera is a feature available in FreecShot Plus.It creates the FreecShot Plus screen as a virtual camera device, allowing it to be...

What is a language tag?

A language tag is automatically added to your stream based on your selected broadcast language setting.You can choose from a total of 17 lan...

What is the subtitle feature?

The subtitle feature is available to authorized streamers and can be enabled in FreecShot, FreecShot Plus, or the external device broadcasti...

What is the Virtual Assistant banner?

The Virtual Assistant banner allows you to display various image banners on your broadcast screen.You can set display duration and transitio...

What are gift subtitles in the Virtual Assistant?

Gift subtitles in the Virtual Assistant allow you to display the user who sent a gift and the number of Star Balloons as subtitles on the br...

What is the Virtual Assistant timer?

The Virtual Assistant timer allows you to display a timer, stopwatch, or the current time (broadcast time) on your broadcast screen.You can ...

What is SARSA?

SARSA is an AI service that provides various features to support both streamers and users, acting as a manager for broadcasts.Please note th...

What is the stream language setting?

The stream language setting allows you to select from a total of 17 languages.Based on your selected language, stream, VODs, and content in ...

What is the Virtual Assistant notification sound?

The Virtual Assistant notification sound allows streamers to use various voice alerts by configuring the Virtual Assistant notification sett...

What is FreecShot?

FreecShot is SOOP’s dedicated broadcasting studio that allows you to stream using various broadcast sources and features. [FreecShot]1. Al...

What are Virtual Assistant gift notifications?

Virtual Assistant gift notifications allow you to display the user who sent a gift and the number of Star Balloons as subtitles on the broad...

What is the Virtual Assistant challenge mission status?

The Virtual Assistant challenge mission status allows you to display the progress of challenge missions registered by users or the streamer ...

What is FreecShot?

You can stream using SOOP’s dedicated broadcasting studio with various sources and features.[FreecShot]Main Menu: Access all available featu...

What are the criteria for age-restricted stream and participation?

The criteria for age-restricted broadcasts apply to users who are currently 20 years old (Korean age), meaning those aged 19 or older.In add...

What is Extension Program?

This is a standalone application for broadcasting add-on features provided through the Extension Program Market.Anyone can develop and publi...

What is the “Hide Viewer Count” feature?

You can hide the viewer count by turning ON the “Hide Viewer Count” option in the viewer count details.This setting also applies to FreecSho...

What should I do if the audio and video are out of sync during a broadcast?

In case of limited system specifications or insufficient resources If either video or audio is delayed, it is likely due to network or syste...

What is Content Support Center?

Any streamer with at least 10 hours of cumulative broadcast time is eligible to apply for content production funding and promotional support...

What is Assistant Chat?

This feature allows chat messages from the chat window to be displayed on the stream screen.You can customize settings such as chat alignmen...

What is the Assistant Goal Graph?

This feature allows you to set a starting value and a target (end) value for Star Balloons, UPs, or participant count, and display them as a...

How do I manage the chat window?

You can manage the chat through broadcast settings by using features such as Slow Mode and Chat Freeze for both the main stream and relay ch...

How do I set up forced exit message display?

You can toggle the display of forced exit messages, which may be considered sensitive, by turning the option ON or OFF.Please note that stre...

How can I start a stream on PC?

Streaming on PC is very simple. Please follow the steps below.[Streamer Stream Technical Guide]STEP 1 Click the camera icon (FreecShot) at t...

What is the “Save Replay Now” feature?

This feature is used when you want to save separate replay segments during a single broadcast with multiple types of content.It allows you t...

How can I stream on SOOP using a Mac?

To stream on SOOP using a Mac, you need to go through three setup steps:Mac audio settingsSOOP external device broadcast settingsStreaming s...

What is the Streamer Ranking?

You can check rankings across various categories such as New Streamers, Talk/Cam, Mukbang/Cooking, Music, Pets, Hobbies, and Sports.The rank...

What is the Streamer Notice feature?

You can use the Streamer Notice feature to share important information with your viewers.Once registered, the notice will be displayed at th...

What is the Assistant?

The Assistant is a feature that displays chat, alerts, and goal graphs on the broadcast screen, and can also read them aloud using voice.You...

What is FreecShot Direct Streaming?

This feature allows anyone to easily use various broadcast content without complex equipment such as capture boards.You can conveniently acc...

How do I set the “No Raids/Visits” option?

During a stream, streamers can indicate whether they accept visits (raids) by displaying a “Visit Allowed” icon on their broadcast thumbnail...

Mandatory disclosure of recommendation/endorsement content that includes paid advertising, PPL, or sponsorship.

The Korea Fair Trade Commission has enforced the revised “Guidelines on Review of Labeling and Advertising for Recommendations and Endorseme...

How can I restore settings after resetting FreecShot?

When FreecShot is reset, you can restore your broadcast information using the “Restore Stream Info” feature with the most recent file.[How t...

What happens to the replay after a password-protected stream?

If you start and end a broadcast with a password enabled, the entire replay will be saved as private.If you enable or disable the password d...

What is Radio Mode?

You can use Radio Mode to enjoy stream with audio only, without video.To use it while watching a stream:Tap the screen → Tap the three-dot i...

How can I start a stream on mobile?

You can easily start a broadcast on mobile by following the steps below:STEP 1 Open the SOOP appSTEP 2 Tap the “Stream” buttonSTEP 3 Set you...

What is the minimum supported OS version for the mobile app?

The minimum supported OS version for the mobile app is Android 8 and iOS 15.For a better experience, we recommend updating to the latest OS ...

What are mobile stream camera effects?

You can select and apply various camera effects during mobile broadcasting.Choose your preferred effects to create more engaging and fun mob...

What is the Mobile Assistant?

You can use the Assistant features provided in FreecShot on mobile as well.*Available from iOS version 6.12.0 and Android version 6.15.1 or ...

What is the “Remaining Distance” feature?

This feature is useful for content such as long-distance journeys or travel streams on mobile.It allows you to display the remaining distanc...

What is the USB Camera feature?

You can create high-quality live broadcasts using the USB Camera feature, from sports camcorder coverage to travel streams with a DSLR.Avail...

What is Virtual Mode in mobile streaming?

You can use Virtual Mode on mobile to stream with a virtual avatar.   For Android, this feature is available only on devices running...

What is SAVYG?

SAVYG is a generative AI video creation tool available only on SOOP.It allows you to easily create content such as streamer reaction videos ...

What services are not available when using a non-Korean language setting?

Some services may be limited when using a non-Korean language setting.SARSASARSA is only available when the language is set to Korean.SOOPiT...

What services are difficult to use overseas?

Some services may be limited or unavailable when accessing from overseas.SOOP StorePurchasing and gifting are not available.Match Prediction...

How can I change the language?

You can change the language to one of the following five options: Korean, English, Thai, Simplified Chinese, and Traditional Chinese.Dependi...

What is the SAVYG Creation List?

You can check the status of SAVYG video creation through the Creation List.You can view it by categories: All / Completed / Filtering / Uplo...

What is SAVYG Text-to-Video?

You can create AI videos using text through SAVYG.[Text-to-Video]STEP 1 Describe the subject of the uploaded image in as much detail as poss...

How can I watch stream on a Smart TV?

You can also watch broadcasts on a Smart TV.[Key Features]List Options Menu You can select Watch Later / Not Interested / Hide Streamer from...

How many streams can I watch simultaneously on PC?

You can watch up to 4 streams simultaneously on the PC player.Enjoy a more engaging experience by watching multiple streamers at the same ti...

What is the Statistic service?

You can check detailed analytics such as your watch time, preferred categories, and per-stream data on both PC and mobile.[How to access Ana...

What is Mobile Multi-view?

Mobile Multi-view allows you to watch two LIVE streams simultaneously on mobile.It is available when using the Quick View Plus item.Availabl...

What is Clear Mode?

Clear Mode is a feature in the PC LIVE and VOD player that adjusts the colors displayed in the video area to arbitrary values, allowing for ...

What is a Channel?

A Channel is a space where you can view and manage your VODs and posts.You can customize your Channel and manage various VODs and posts.Prof...

What is a Blacklist?

If a streamer adds a user to the blacklist during a broadcast due to inappropriate behavior, that user will no longer be able to watch the s...

How can I download VODs?

You can download VODs such as your own replays, uploaded VODs, and user-generated content like User Clips/Catch.In addition, not only the st...